FAQ

About Gedget Store

Is Gedget an Emirati Company?
Yes. Gedget is a registered Emirati company under Department of Economic Development, Licenses# 738521, Dubai – Gedget For Games.

Where can I buy Gedget products in UAE?
Sorry, we don’t have a walk-in store! You can only purchase the products through our website!

Are Gedget products available for other counties?
Yes, we now offer online sales through our Gedget website to the United Arab Emirates, Kuwait, Bahrain, Qatar, Oman, Lebanon, Egypt, Jordan and Saudi Arabia!

About Shopping

How will I know if you have received my order?
During the payment process you will be given a confirmation that your credit card has been successfully processed. You will also be given an order confirmation number through an email from Gedget Team.

How do I check my order status?
You can view your order status at any time once you have placed your order, through My Account options after logging in to your Gedget account on www.gedget.ae website. We try and dispatch all the orders from our warehouse within one-two working days and then you can track your order from “Track Your Order” on the homepage of Aramex.com.

Is it safe to use my credit card online at Gedget.ae?
Our website is linked to the PayTabs payment gateway which has 128 bit SSL encryption. Please review our Privacy Policy for further details.

What if an item is out of stock?
If you place an order for an item which is not in stock, we will inform you through an email and we won’t charge your credit card.

Do I have to sign up for Gedget account to buy something at Gedget.ae?
You do not have to create an account on gedget.ae when you place an order, and can simply proceed as a Guest. However, there are several benefits to creating an account!

Do you offer Bulk Order/Wholesale?
Yes we do, Visit Bulk Order/Wholesale page for more details.

About Shipping

How to track my order?
Simply, Go to “My Account” then press the “View” button, then you can press Track button!

How long will it take to receive my order?
We make every effort to process your order as quickly as possible. We usually require 24-48 hours to dispatch your order!

Which countries do you ship to?
We currently ship to United Arab Emirates, Kuwait, Bahrain, Qatar, Oman, Egypt, Jordan and Saudi Arabia. please contact us (help@gedget.ae) to inquire if we can ship to your location!

How is my order shipped?
All orders are shipped door to door.

Will everything ship together?
Yes. Because we do not process backorders, whatever is in stock will be shipped together.

Can I ship different items in my order to different shipping addresses?
We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders.

Can my order ship to a Post Office Box?
No. Since we offer door to door deliveries through our shipping partners therefore you must include full address details including a street address for the shipping address.

What are the shipping costs?
We offer Free Shipping on all orders above AED 175, a flat rate of AED 25 within UAE or AED 50 to all listed countries.

How do I track my order?
You can track your order in My Account page. If you do not have a tracking number or delivery confirmation number, please contact us. If you are not sure whether or not your order has shipped yet, you can check the status of your recent orders in My Account.

Can I change my shipping address after placing my order?
Once we receive your order, we take approximately 24-48 hours to process your order before handing it over to the shipping company. If you would like to change your shipping address for an order which you have already placed, we will try to accommodate your requests if we still have the package in our possession. Please contact us (info@gedget.ae) with your requested change and we will send you an email reply to confirm if we were able to make the change.

About Billing & Payments

What payment methods do you accept?
We accept Master Card, Visa or Cash on Delivery.

When will my credit card be charged?
Your credit card will be charged at the time of placing your order through our secured payment gateway.

What currency will my order be billed in?
Your order will be billed in the currency of your country.

About Customer Service

How do I contact customer service?
Please email us through our Contact page.

Will you share my information with others?
No, we will not share your information with others. For more details, please read our Privacy Policy.

Can I email my order?
Yes. You can email us your order at help@gedget.ae.

If I have problems with my order, whom should I contact?
If you have any problems or concerns about your order, please email us at help@gedget.ae.

How can I modify my order?
You can modify your order at any time during the shopping process by editing / modifying your shopping cart. Once you confirm payment for the items in your shopping cart, the order is considered as final and cannot be modified.

About Returns & Exchanges

What is your return policy?
Please read our Return Policy.

When will I receive a refund for my returned products?
All credits will be issued only to the credit/debit card used for making the original purchase. Once we receive your returned item(s) we will issue your credit and send you an email confirmation.

How do I exchange an item?
In order to exchange an item you need to go through the returns process as described above. We will refund your credit/debit card once we receive the returned merchandise. You must place a new order for the replacements you would like.

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If you place an order before 5 PM (UTC+4), we will process and ship your order the same day | Free Shipping on orders above AED 175 Dismiss